Mewlis – 30-Day Return & Refund Policy

Last updated: October 15, 2026

At Mewlis, your satisfaction matters to us. If your purchase isn't right for you, we offer a 30-day return period, subject to the conditions outlined below. Please read this policy carefully before making a purchase.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, your sandals must:

• Be unworn outdoors and in their original condition.

• Be clean and free from damage caused by use.

• Include their original packaging and any included accessories, where reasonably available.

• Be accompanied by proof of purchase or your order number.

You may try on the sandals indoors on a clean surface to check the fit. We reserve the right to assess returned items that show signs of use or damage beyond what is reasonably necessary to inspect them, subject to applicable law.

2. How to Request a Return

Before sending any item back, contact us at mewlis.support@gmail.com with:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photos, if your item arrived damaged, defective, or incorrect.

Our support team will provide return instructions and the appropriate return address. Please do not send items to the address on your shipping package without first contacting us.

3. Return Shipping Costs

Returns due to a change of mind or preference: The customer is responsible for the return shipping cost.

Damaged, defective, or incorrect items: Mewlis will provide an appropriate return shipping solution at no cost to the customer, where a return is necessary.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns, except where otherwise required by applicable law.

We do not charge a standard restocking fee.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us as soon as reasonably possible if your sandals arrive damaged, defective, or different from what you ordered.

Please include your order number and clear photographs showing the issue. We will review your request and offer an appropriate remedy, which may include a replacement, repair where appropriate, or refund, as required by applicable law.

Your legal rights regarding defective, misdescribed, or incorrect products are not limited by this policy.

5. Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. We aim to initiate the refund within 5 business days after approving the return. Your bank or payment provider may require additional time to post the funds.

For approved refunds involving damaged, defective, or incorrect merchandise, any refund of shipping charges will be handled in accordance with applicable law.

If your refund has not appeared after a reasonable processing period, please contact us at mewlis.support@gmail.com.

6. Exchanges

If you need a different size or wish to exchange your sandals, contact us at mewlis.support@gmail.com before returning your item.

Exchanges are subject to availability. If the requested size is unavailable, we will discuss the available options with you.

7. Orders That Have Not Shipped

If you wish to cancel an order, contact us as soon as possible at mewlis.support@gmail.com.

We cannot guarantee cancellation once an order has been processed or shipped. However, we will honor any cancellation and refund rights required by applicable law.

If we cannot ship your order within the promised timeframe, we will provide the notices and cancellation or refund options required by applicable law.

8. Exceptions and Consumer Rights

Any exclusions or restrictions will be disclosed before purchase where required.

Nothing in this policy excludes, restricts, or waives any consumer rights that cannot legally be excluded or waived under applicable law.

9. Contact Us

For questions about returns, refunds, exchanges, or damaged items, please contact:

Mewlis Customer Support
Email: mewlis.support@gmail.com